Brian Boon, PhD
Brian J. Boon is the president and chief executive officer of the Commission on Accreditation of Rehabilitation Facilities (CARF), which he joined in March 2001. Incorporated in 1966, CARF has offices in Washington, D.C.; Tucson, Arizona; and Edmonton and Ottawa, Canada. It is an international private, not-for-profit organization that currently accredits more than 47,000 programs and services on five continents. CARF accreditation provides for an impartial third-party quality improvement review of programs and services delivered in the human services industry. These industries include aging services; behavioral health services; child and youth Services; durable medical equipment, prosthetics, orthotics, and supplies (DMEPOS); employment and community services; medical rehabilitation, and opioid treatment Programs. In September 2002, CARF Canada was incorporated in Edmonton, Alberta. In January 2003, CARF acquired the Continuing Care Accreditation Commission (CCAC), which accredits and extends its reach of quality to aging services continuums, including continuing care retirement communities. More than 8.3 million persons of all ages are served annually by CARF-accredited providers.
Prior to being recruited into his current position, Boon spent 16 years in the workers’ compensation industry with the Alberta Workers’ Compensation Board as vice president of Customer Service and Disability Management. During this time he provided executive leadership to a major operating division of the Alberta Workers’ Compensation Board, a not-for-profit, non-government mutual insurance corporation. Boon was responsible for all claims and medical benefit expenses—$750 million annually. His portfolio included adjudication; case management services; oversight of an authorized healthcare provider network (24,000 providers); and responsibility for a CARF-accredited outpatient rehabilitation center that was recognized with a silver award in a National Quality Management Competition, “Better with Less,” sponsored by Coopers & Lybrand (now PricewaterhouseCoopers). Boon had the privilege of having his organization recognized for its outstanding work in the area of case management systems, and he co-developed and implemented an outcome-based continuum of care healthcare delivery system that focused on business/clinical outcomes as the nucleus to cost containment.
Boon holds a PhD in counseling psychology from the University of Alberta and maintains his professional licenses and affiliations in the psychology profession. Boon has presented and published in the area of improving organizational performance, outcomes-based management in health care delivery, and claims management for effective results. Boon’s broad professional experiences as a payer, provider, regulator, and quality-based accreditor have contributed to his “systems solution” approach.